Got a question, a bug, or a billing issue? We're a small team that takes support seriously. Here's how to reach us.
Scan not working? App crashing? Wrong ingredient data? Tell us exactly what happened and we'll fix it.
Email Bug Report →Subscription not activating? Charge question? Want to cancel? We'll sort it out fast — usually same day.
Email Billing Support →Feature requests, feedback, ingredient database questions, or anything else — we read everything.
Email Us →Not every product is in our database yet. We pull from Open Food Facts and USDA — both crowdsourced or government-maintained. If a product is regional, new, or private-label, it may not be there. You can help by submitting the product to Open Food Facts directly — it'll appear in the App once indexed.
First, try closing and reopening the App. If that doesn't work, go to Settings → Subscription and tap "Restore Purchases." This re-syncs your purchase status through RevenueCat. If still stuck, email us at support@nutritionxray.com with your order ID from Apple/Google and we'll fix it manually within a few hours.
iOS: Go to Settings → Apple ID → Subscriptions → Nutrition X-Ray → Cancel Subscription.
Android: Open Google Play → tap your profile → Payments & subscriptions → Subscriptions → Nutrition X-Ray → Cancel.
You keep premium access until the end of your current billing period.
Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com. For Google Play, visit the Google Play refund page in the Play Store app. We don't have the ability to issue refunds directly — Apple and Google control all payment transactions. If you're having an issue with the App that's causing you to want a refund, email us first — we may be able to fix it.
Yes. Your scan history is only visible to you and is never shared, sold, or used for advertising. It's stored securely and encrypted. You can delete your scan history at any time from within the App. For more detail, read our Privacy Policy.
Our data comes from Open Food Facts and USDA — community-maintained databases. Manufacturers sometimes change formulas without the database being updated. If you find an error, you can correct it directly on Open Food Facts — once updated there, the App will reflect the corrected data. You can also send us a heads up at support@nutritionxray.com.
Go to Settings within the App and tap "Delete Account." This permanently deletes your account and all associated data (scan history, preferences) within 30 days. Alternatively, email us at privacy@nutritionxray.com with "Account Deletion Request" and we'll handle it manually.
The barcode scanner itself works offline, but ingredient lookups require an internet connection since we query Open Food Facts and USDA in real-time. If you've scanned a product before while online, the data may be cached and visible offline. Full offline functionality isn't currently available but is on our roadmap.
Each unique barcode lookup counts as one scan. If you scan the same barcode multiple times within 30 days, subsequent scans of that same product pull from cache and don't count against your 15-scan limit. Your scan count resets on the same calendar day each month you first used the App.
Yes. Lifetime subscribers get access to all features we add to the App going forward, at no additional cost. This is a permanent commitment to our Lifetime buyers. The only exception would be if we ever launch a completely separate product or app — Lifetime covers Nutrition X-Ray specifically.